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Features

XCALLY is bundled with enterprise-grade features designed for every contact center regardless of the activity Inbound, Outbound or Blended.

 

XCALLY Omni Channel Contact Center

OMNICHANNEL

Enjoy Voice, SMS, Web Chat, E-mail,
Fax and Social Channels on the
same unified solution!

Discover more!

Call Center Contact Management

CONTACT MANAGEMENT

Manage your customers’ information
and allow your team for better in-context their interactions
across multiple Channels!!

Open Channel API

API OPEN CHANNEL

Manage your customers’ information
and allow your team for better in-context their interactions
across multiple Channels!!

Agent Call Center Softphone

AGENT SOFTPHONE

Included Windows app or Web based client to login to queues, manage status and engage with contacts using different channels.

Call Center realtime monitoring

REALTIME MONITORING

Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.

Call center analytics and reporting

ANALYTICS

Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.

Call center dashboard

CUSTOM DASHBOARDS

Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!

Call Center Trigger Automations

AUTOMATIONS

Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.

Outbound predictive dialer

OUTBOUND DIALER

Maximize your agent’s talk time using Preview, Power, Progressive or Predictive Dialing. Discover More!

Call Center IVR system

IVR SYSTEM

Easily design your IVR projects – Auto-attendant, Customer Satisfaction surveys, Call back etc… – using the powerful drag&drop web GUI! Discover more!

WebRTC softphone

WEBRTC

Handle calls using the Motion Web Real Time Communication Bar (WebRTC) embedded in the Omni Desktop Agent Interface!

Call Center Internal Messenger

AUTOMATIONS

Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.

Call Center Disaster Recovery and High Availability

DR and HA

Configure Disaster Recovery and High Availability infrastructures.

Telco independent call center

CARRIER AGNOSTIC

Let us provide you with voice and messaging services or simply bring your own provider.

Flexible hosted cloud call center

FLEXIBLE

XCALLY is self hosted. This means you can install on premise or on the cloud. XCALLY can be rented as a service or can be purchase with lifetime licenses.

GDPR compliant call center

GDPR

Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.

Discover XCALLy 3rd-party integrations

You can connect XCALLY with external custom apps or third-party apps and technologies, like Zendesk, Salesforce, SugarCRM, ZohoCRM, Freshdesk!

Take a look at all the XCALLY integrations!

You can also develop your own integrations to extend your XCALLY in the AppZone!