Discover the Asterisk™
Call Center Software Features
XCALLY is integrated with Asterisk™ to provide a powerful CTI System for your Call Center!
Our Call Center solution is designed to let you manage at best Agents, Queues, PBX Extensions and more.
Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills, usingthe Windows Motion Phonebar, the WebRTC or external phones.
Admin and Supervisors can monitor in Realtime all the activities taking place in the Voice Channel queues and eventually change their configuration and workflow in realtime. They can check also the Agents status and eventually modify it.
Main Features.
Staff
Define Agents, Telephones, Users and their Permissions.
Call recording
Enable Call Recording (automatic or manual) in .wav or .gsm format.
Call history
Enable Call Recording (automatic or manual) in .wav or .gsm format.
Queues
Group Agents in Queues, for example by skills and services.
Call transfer
Use blind, attended or warm transfer.
Agent presence
Use blind, attended or warm transfer.
ACD
Automatically route calls according to rules and strategies.
Call monitoring
Listen, download and rate Recordings for Quality monitoring.
Whisper & Barge in
Listen, download and rate Recordings for Quality monitoring.
ACD
Register your VOIP provider for inbound and outbound calls.
Call analytics
Analyze performances using custom or ready to use reports.
Voicemail
Use Voicemail application to let a caller leave a voice message.
The Voice channel is included in all the XCALLY Plans:
Contact us to Schedule a live Demo!
The best Omnichannel Software for cutting edge Companies.
Alternatively, you can contact us by email o or phone using the down below information:
XCALLY USA
2645 Executive Park Dr., Ste 319. Weston FL 33331.
Email: info@XCallyUSA.com
Tel: +1(833)-3-XCALLY