Features
XCALLY is bundled with enterprise-grade features designed for every contact center regardless of the activity Inbound, Outbound or Blended.
OMNICHANNEL
Enjoy Voice, SMS, Web Chat, E-mail,
Fax and Social Channels on the
same unified solution. Discover more!
CONTACT MANAGEMENT
Manage your customers’ information
and allow your team for better in-context their interactions
across multiple channels.
API OPEN CHANNEL
Manage your customers’ information
and allow your team for better in-context their interactions
across multiple channels.
AGENT SOFTPHONE
Included Windows app or Web based client to login to queues, manage status and engage with contacts using different channels.
REALTIME MONITORING
Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.
ANALYTICS
Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.
CUSTOM DASHBOARDS
Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances.
AUTOMATIONS
Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.
OUTBOUND DIALER
Maximize your agent’s talk time using Preview, Power, Progressive or Predictive Dialing. Discover More!
IVR SYSTEM
Easily design your IVR projects – Auto-attendant, Customer Satisfaction surveys, Call back etc… – using the powerful drag&drop web GUI! Discover more!
WEBRTC
Handle calls using the Motion Web Real Time Communication Bar (WebRTC) embedded in the Omni Desktop Agent Interface.
AUTOMATIONS
Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.
DR and HA
Configure Disaster Recovery and High Availability infrastructures.
CARRIER AGNOSTIC
Let us provide you with voice and messaging services or simply bring your own provider.
FLEXIBLE
XCALLY is self hosted. This means you can install on premise or on the cloud. XCALLY can be rented as a service or can be purchase with lifetime licenses.
GDPR
Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.
Discover XCALLy 3rd-party integrations
You can connect XCALLY with external custom apps or third-party apps and technologies, like Zendesk, Salesforce, SugarCRM, ZohoCRM, Freshdesk!
Take a look at all the XCALLY integrations!
You can also develop your own integrations to extend your XCALLY in the AppZone!