Plans
XCally offers plans (license editions) to fit the needs of any Contact Center. We provide services based on the number of concurrent agents. Our business plan allows for Software As Service and Lifetime Licenses.
Omni Gold
Edition- Voice channel
- Windows Agent Softphone
- Contact Management
- IVR designer
- ASR, TTS integration
- Call recording
- Realtime monitoring
- Whisper and Barge-in
- Chatbot and Voicebot integration
- SMS channel
- Email channel
- Fax Channel
- Open Channel
- API
- Predictive Dialer
- Scripting Tool
Ultimate
Edition- Voice channel
- Windows Agent Softphone
- Contact Management
- IVR designer
- ASR, TTS integration
- Call recording
- Realtime monitoring
- Whisper and Barge-in
- Chatbot and Voicebot integration
- SMS channel
- Email channel
- Fax Channel
- Open Channel
- API
- Predictive Dialer
- Scripting Tool
Dialer Gold
Edition- Voice channel
- Windows Agent Softphone
- Contact Management
- IVR designer
- ASR, TTS integration
- Call recording
- Realtime monitoring
- Whisper and Barge-in
- Chatbot and Voicebot integration
- SMS channel
- Email channel
- Fax Channel
- Open Channel
- API
- Predictive Dialer
- Scripting Tool
Add-ons
User Accounts
Admin or supervisor accounts useful to manage the assigned agents, queues, channels and modules (i.e. analytics, realtime).
PBX extensions
Corporate or Business extensions add-on. Mostly used for administrative purposes.
Extra IVR channels
Concurrent channels used by Cally Square IVR applications (i.e. inbound IVR calls, outbound IVR campaigns, etc).
Extra Chat sessions
Concurrent sessions used by the Chat application (agents and/or bots).
WebRTC
A webphone integration for the XCALLY Desktop web interface. Convert any web browser into a workstastion.
Screen Recording
An add-on to allow agent’s screen recording once calls are connected. Recordings may be uploaded to a central repository.
Vidaoo Video
Allow agents to engage in video calls with optional screen sharing and call recording.
WhatsApp Connector
WhatsApp as a channel in XCALLY. Connect to your favorite social messaging platform.
Want to discover more?