Discover the Email Channel main Features!
The XCALLY Email Channel allows you to define the Email Accounts that the Agents, belonging to specific Email Queues, will use to send and receive Email messages from/to customers.!
Route the incoming emails to specified Apps (Queues, Agents, Auto-reply, Close…).
Inform the whole team of the closed interaction outcome choosing the proper label.
Use pre-configured responses to save time
Know in realtime who is actually on a ticket. You can easily contact another Agent through the Internal Messenger chat.
Agents and Supervisors can write messages to share internal info with other agents.
Get the preview of the last message, without opening the interaction.
Group interactions by Tag to simplify work.
Monitor all the activities taking place, and eventually change its configuration, in realtime.