Discover the Email Channel main Features!
The XCALLY Email Channel allows you to define the Email Accounts that the Agents, belonging to specific Email Queues, will use to send and receive Email messages from/to customers.!
The Customer and the Agent can exchange email messages (including files, emoticons, pictures and so on), reaping the following benefits:
- The Customer can use market standard email systems
- The Agent interaction happens inside the XCALLY common environment
- The Agent can manage several types of interactions at the same time
- The interaction content is shared, easily retrieved and managed
- All the Customers information is stored in the Contacts Manager and in the Customer Journey
All your customer interactions are stored in one place and they can be filtered by tag, status, account, date, agent.
This way you can deliver more efficient customer service!
Main Features.
Routing
Route the incoming emails to specified Apps (Queues, Agents, Auto-reply, Close…).
Dispositions
Inform the whole team of the closed interaction outcome choosing the proper label.
Canned answers
Use pre-configured responses to save time
Collaboration
Know in realtime who is actually on a ticket. You can easily contact another Agent through the Internal Messenger chat.
Internal notes
Agents and Supervisors can write messages to share internal info with other agents.
Preview
Get the preview of the last message, without opening the interaction.
Tags
Group interactions by Tag to simplify work.
Call analytics
Monitor all the activities taking place, and eventually change its configuration, in realtime.
The Email is included in the Omni-Gold and Ultimate XCALLY Plans:
Contact us to Schedule a live Demo!
The best Omnichannel Software for cutting edge Companies.
Alternatively, you can contact us by email o or phone using the down below information:
XCALLY USA
2645 Executive Park Dr., Ste 319. Weston FL 33331.
Email: info@XCallyUSA.com
Tel: +1(833)-3-XCALLY