Discover the best Asterisk™ based Call Center Software
Although XCALLY is a commercial solution, it is integrated with Asterisk™ to provide a powerful CTI System for your Call Center Software.
Being Asterisk™ the most powerful Open Source telecom platform in the whole world, it was unthinkable not use it as the backbone of our voice engine.
XCALLY uses Asterisk™ to let an administrator or supervisor to manage at best Agents, DIDs, Outbound Routes, Queues, PBX Extensions and more.
An agile web based front-end administration is offered so there is nothing to download and nothing to install. This makes XCALLY a manageable solution accessible from anywhere in the world there is Internet.
Agent Login
Using our award winning Windows Motion Phone Bar or the WebRTC Phone Bar, Agents can login to their Queues, manage multiple Statuses and perform different Tasks according to their Skills and experience.
Alternatively agents could use dynamic logins through external phones or trhough our Android app.
XCALLY is perfectly compatible with telework or remote working so Agents can smoothly work on-premise or remotely according to particular preferences. A workforce management module will account the login and productivity time.
Realtime Monitoring
Admin and Supervisors can monitor in Realtime all the activities taking place in the Voice Channel queues and eventually change their configuration and workflow in realtime. They can check also the Agents status and eventually modify it.
XCALLY Call Center Features
Staff
Define Agents, Telephones, Users and their permisions.
Queues
Group Agents in Queues based on skills or services.
Queues
Group Agents in Queues based on skills or services.
Trunks
Bring your own VoIP provider for inbound and outbound calls.
Call Recording
Enable automatic or manual PCI compliant call recording.
Call Transfer
Blind, attended or warm transfers for your needs.
Call Monitoring
Listen, download and rate recordings for your quality assurance.
Call Analytics
Analyze performances using custom made or ready to use reports.
Call History
Define Agents, Telephones, Users and their permisions.
Agent Presence
See Agent’s status (ready, pause, offline, etc.) in realtime.
Whisper and Barge-in
Listen, whisper or barge in to agent’s live calls.
Voicemail
Create unlimited voicemails for your staff and let callers drop you messages.
XCALLY Voice channel includes all these features in all the plans. Please contact us for more information.