XCALLY can be used by three different types of figures, each will have access to more or less functions. The administrator has all the configuration panels available to optimize the management of the software.
Admins can configure outbound campaigns, update software with one click, define agent breaks, define staff, create lists to organize contacts, and configure all system channels.
Administrators will also have the ability to integrate with third parties (e.g. Freshdesk, Zendesk, SugarCRM, Zoho, and so on) and have analytics and reporting systems always available. You can also design an IVR Script using the native Cally Square Drag & Drop HTML5 Designer software.
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