+1(833)-3-XCALLY info@XCallyUSA.com

The Omnichannel Contact Center Software

Software Advise most recommended
Software Advise Front Runners
GetApp Contact Center Leaders
Capterra Best Ease of Use
Capterra Top 20
GetApp 2020 best functionality and featured Contact Center
XCALLY is an innovative Omni Channel Contact Center and Unified Communication software that integrates Asterisk™ and enables brand owners to engage in rich conversations with its consumers trough voice, video, SMS, E-Mail, Fax and even Social Media.

XCALLY is currently used by 12,000 users in over 60 countries and features enterprise grade modules such as Omnichannel TechnologyContact ManagementIVR designer, Outbound Predictive Dialer, Scripting Tool, Realtime Agent Monitoring, Analytics and Reporting, Aritificial IntelligenceCRM Integration and much more.

One Contact Center software – endless channels.

The key to an effective customer service is focusing on the channels where your customers are.  Know your customers and let them interact with your team across their favorite channels!

XCALLY supports  Voice, Web Chat, Email, FAX, SMS/MMS  and through our Open Channel technology you can add you can add as many channels as you need in just few steps.  Today XCALLY includes connectors to Facebook, Telegram, Twitter, WhatsApp, and many more.

Agents are able to easily manage all the interactions coming from several channels inside a single Omnichannel Desktop interface. They can also engage in contextualized conversations thanks to Contact Manager and its Customer Journey.

Discover more about the XCALLY Omnichannel Contact Center Solution.

XCALLY one contact center and endless channels
XCALLY Agent Experience

New Agent Experience

XCALLY features a web based intuitive interface. No need to spend a lot of time in training!

A redefined experience has been designed so agents can focus on what really matters: customer satisfaction!

XCALLY is Omnichannel and not Multichannel. This means agents will have everything needed to provide a better customer care experience in one place.

Discover more about the XCALLY Agent Experience.

Everything under control

A customizable realtime panel and dashboards allows supervisors to monitor agents performance and make dynamic changes when needed.

Supervisors can also perform monitoring activities and recording services for quality assurance purpose.

XCALLY realtime WhatsApp monitoring

Testimonials

capterra-xcally-review

 

Fill in the form to schedule a live a demo session and let one of our experts answer all of your questions while enjoying a product tour.  Just fill out the form so we can connect with you.

 Alternatively you can contact us by email o or phone using the down below information:

XCALLY USA

2645 Executive Park Dr., Ste 319. Weston FL 33331.
Email: info@XCallyUSA.com
Tel: +1(833)-3-XCALLY