XCALLY is an innovative Omnichannel Contact Center and Unified Communication software that integrates Asterisk™ and enables brand owners to engage in rich conversations with its consumers through voice, video, SMS, E-Mail, Fax and even Social Media.
XCALLY is currently used by 12,000 users in over 60 countries and features enterprise grade modules such as Omnichannel Technology, Contact Management, IVR designer, Outbound Predictive Dialer, Scripting Tool, Real time Agent Monitoring, Analytics and Reporting, Artificial Intelligence, CRM Integration and much more.
One Contact Center software – endless channels.
The key to an effective customer service is focusing on the channels where your customers are. Know your customers and let them interact with your team across their favorite channels!
XCALLY supports Voice, Web Chat, Email, FAX, SMS/MMS and through our Open Channel technology you can add you can add as many channels as you need in just few steps. Today XCALLY includes connectors to Facebook, Telegram, Twitter, WhatsApp, and many more.
Agents are able to easily manage all the interactions coming from several channels inside a single Omnichannel Desktop interface. They can also engage in contextualized conversations thanks to Contact Manager and its Customer Journey.
Discover more about the XCALLY Omnichannel Contact Center Solution.
New Agent Experience
XCALLY features a web based intuitive interface. No need to spend a lot of time in training!
A redefined experience has been designed so agents can focus on what really matters: customer satisfaction!
XCALLY is Omnichannel and not Multichannel. This means agents will have everything needed to provide a better customer care experience in one place.
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Everything under control
A customizable realtime panel and dashboards allows supervisors to monitor agents performance and make dynamic changes when needed.
Supervisors can also perform monitoring activities and recording services for quality assurance purpose.